Delivery & Returns

DELIVERY

We are committed to delivering your order as soon as we can. However, due to current circumstances deliveries are taking longer than usual

 

Important delivery information:

  • We deliver orders Monday-Friday.
  • Business days are Monday-Friday, excluding national holidays.
  • We don't deliver on Saturday, Sunday or national holidays.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • Orders cannot be split and must be delivered to a single address.
  • We will send you an order confirmation email and an email once your order has been dispatched.
  • We do not ship to PO Boxes.
  • This website is for use in the UK, although we may accept orders for delivery to locations outside of the UK subject to legal and practical restrictions.
  • If you access this website from outside the UK then you are responsible for complying with local laws. Please read our Terms & Conditions for further information.
  • If you place an order from outside the UK, and we accept your order for delivery to a location outside of the UK, then you may be liable for any import duty, local customs administration charges and taxes due at the point of, or after delivery.
  • Please be aware that we do not have any control over any import duty, local customs administration charges and taxes levied by the country your order is being delivered to and that these charges are not commuted nor applied to orders by us. We cannot advise you as to exactly what these charges will be because it varies according to the country your order is being delivered to.
  • Orders that we accept for delivery to Germany are currently being ‘Delivered Duty Paid’ (DDP) at no additional cost to you.
  • Orders that we accept for delivery to France, Spain and other locations outside of the UK are currently being ‘Delivered At Place’ (DAP/DDU). For these orders, you will be liable for any import duty (orders not exceeding €150 in value are duty exempt), local customs administration charges and taxes due at the point of, or after delivery. In most instances, your local postal authority will email you to confirm that a shipment is being held and is awaiting the payment of import fees and will provide you with the option to pay online or at your local post office. In other instances, your local post office may leave you a ‘fee to pay’ card at the delivery address that you provided advising that payment can be made online or at your local postal depot/retail outlet.
  • Estimated local customs administration charges and VAT rates are currently:

    Destination

    Local Customs Admin Charge (€)

    Local VAT Rate %

    Austria

    10.00

    20.00

    Belgium

    24.00

    21.00

    Bulgaria

    16.00

    20.00

    Croatia

    3.50

    19.00

    France

    12.00

    20.00

    Greece

    15.00

    24.00

    Hungary

    10.60

    27.00

    Ireland

    3.50

    21.00

    Italy

    7.50

    22.00

    Latvia

    8.69

    21.00

    Lithuania

    15.00

    17.00

    Luxembourg

    3.00

    21.00

    Netherlands

    13.00

    21.00

    Poland

    8.50

    23.00

    Romania

    20.00

    19.00

    Slovakia

    9.00

    20.00

     

    • Please contact your local customs office for further information if you are unsure of the charges.

     

    Standard delivery.

    Destination

    Standard Shipping Cost (EURO)

    Austria

    €28.00

    Belgium

    €40.00

    Bulgaria

    €30.00

    Croatia

    €21.50

    Czech Republic

    €15.00

    Denmark

    €13.50

    Faroe Islands

    €87.00

    Greenland

    €130.00

    Estonia

    €18.00

    Finland

    €17.00

    France

    €24.00

    Germany

    €21.50

    Greece

    €37.00

    Hungary

    €25.00

    Iceland

    €19.50

    Ireland

    €19.00

    Italy

    €24.00

    Latvia

    €25.50

    Lithuania

    €30.50

    Luxembourg

    €14.50

    Netherlands

    €26.50

    Norway

    €18.50

    Poland

    €24.00

    Portugal

    €17.00

    Romania

    €35.00

    Slovakia

    €26.00

    Slovenia

    €12.50

    Spain

    €15.50

    Sweden

    €20.00

    Switzerland

    €16.00

     

    RETURNS

    Want to return an item? Get in touch here and we'll be happy to sort it out for you.